Hello Business is all about educating and informing members of the business community about digital and how they can use it to expand their business. With that in mind, we’ve put together some basic principles of how to use social media to win business.
The key to using social media in this way is engagement. Tweeting or posting alone won’t generate sales unless the content is engaging, no matter how many followers you have. Ask questions, do competitions, promote offers, anything that creates a dialogue with another user. If you sell a product, offer to send out some small free samples to your followers.
Participating in conversations on industry topics is essential for getting your business seen and heard by key people, but it’s paramount that you know your stuff first. If you’re joining a conversation, make informed and well thought out responses showing that you know your industry inside out. Participating like this will make you seem more credible and quash any reservations someone might have about you and your service. Take some time and put the academics in behind what you’re saying.
However, before you start engaging you have to create the groundwork. There’s no point jumping in and following every key person and company before your online persona is built. The most important factor here is your Twitter bio, this needs to outline your service or product and contain all the key words. You’ll probably only have one chance to gain a key industry member as a follower and if your bio and page aren’t ready, they won’t be coming back to you anytime soon. Creating this online persona with key words will help with your SEO too.
Facebook in particular is particularly good to engage with other brands you see your brand associating with, or other products to your demographic. Like all these pages and share any interesting posts, this way you aren’t bombarding anyone with a sales pitch, just sharing interesting nuggets of information which link you to that brand. Facebook doesn’t have the character limitations that Twitter does, and it’s also a more personal form of communication so maintain a chattier tone for Facebook and write more detailed posts.
Now the foundations have been laid and you’re in full Tweeting and Facebooking swing; keep content regular and carry on.











